Web24 experienced a minor incident on February 7, 2023 affecting Technical Support (Tickets), lasting 17h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Technical Support (Tickets)
Update timeline
- identified Feb 07, 2023, 05:24 AM UTC
Our administrators are aware of an issue that may cause delays to our ticket system. This issue may affect your ability to submit tickets through email or see email responses to tickets. You can create, view and update tickets in the support portal at https://control.web24.com.au/clientarea.php We will provide an update when there is a significant change in the situation.
- resolved Feb 07, 2023, 10:33 PM UTC
This incident has been resolved.