Web24 incident

Emergency Xen VPS Hypervisor Maintenance - xnsrv04.vps.fjnp.web24.net.au

Notice Resolved View vendor source →

Web24 experienced a notice incident on November 20, 2023 affecting Cloud VPS, lasting 19h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2023, 04:42 AM UTC
Resolved
Nov 21, 2023, 12:31 AM UTC
Duration
19h 49m
Detected by Pingoru
Nov 20, 2023, 04:42 AM UTC

Affected components

Cloud VPS

Update timeline

  1. investigating Nov 20, 2023, 04:42 AM UTC

    At Web24 we pride ourselves in providing a very high level of service so it is with great disappointment that we need to inform you that we a small section of our Xen VPS platform is down due to a hardware failure. We apologise for any inconvenience this may be causing you. We are working to replace the effected hardware components and will update you with our progress as soon as possible.

  2. identified Nov 20, 2023, 08:24 AM UTC

    We have examined and identified a hardware component fault. The replacement of the defective component is underway, and additional updates will be provided.

  3. resolved Nov 21, 2023, 12:31 AM UTC

    This incident has been resolved.