Web24 experienced a notice incident on November 23, 2023 affecting Cloud VPS, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud VPS
Update timeline
- identified Nov 23, 2023, 04:49 AM UTC
At Web24, we pride ourselves in providing a very high level of service so it is with great disappointment that we need to inform you that we are experiencing interruptions to a small number of VMs. We apologies for any inconvenience this may be causing you. Our team of System Engineers are urgently investigating the issue and we will update you on our progress as soon as we possibly can.
- monitoring Nov 23, 2023, 05:33 AM UTC
We've determined that a few Hyper-V nodes experienced a reboot, and all the VPSs on them are now online.
- resolved Nov 23, 2023, 06:59 AM UTC
This incident has been resolved. All the related services are up and running.