Web24 experienced a minor incident on April 4, 2024 affecting Technical Support (Tickets), lasting 15h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Technical Support (Tickets)
Update timeline
- identified Apr 04, 2024, 11:01 AM UTC
We regret to inform you that we are currently experiencing issues with our Web24 ticketing system, affecting the functionality of creating tickets from your Client Area. Please be assured that our system administrators are actively working to resolve the issue. In the meantime, we understand the importance of addressing your concerns promptly. Therefore, we encourage you to reach out to us via phone or live chat for any assistance you may require. Our support staff is ready to assist you and ensure minimal disruption to your experience.
- resolved Apr 05, 2024, 02:36 AM UTC
This incident has been resolved.