Web24 experienced a critical incident on May 19, 2024 affecting Cloud VPS, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2024, 11:53 PM UTC
At Web24, we take great pride in delivering exceptional service, so we regret to inform you of interruptions affecting a small number of VMs. We apologize for any inconvenience this may cause. Please note that our internal monitoring has detected that one of our VPS Hypervisors is currently down. As a result, VPS services, including the VMs on this hypervisor, may be inaccessible. Our team of System Engineers is urgently investigating the issue, and we will provide updates on our progress as soon as possible or if there are significant changes.
- investigating May 20, 2024, 01:55 AM UTC
We are still working on it and keep you updated.
- resolved May 20, 2024, 03:13 AM UTC
This incident has been resolved.