Web Hosting Hub incident

West Coast Data Center Connectivity Disruption

Minor Resolved View vendor source →

Web Hosting Hub experienced a minor incident on February 12, 2025, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2025, 08:00 PM UTC
Resolved
Feb 12, 2025, 11:00 PM UTC
Duration
3h
Detected by Pingoru
Feb 12, 2025, 08:00 PM UTC

Update timeline

  1. investigating Feb 12, 2025, 08:00 PM UTC

    Our Systems team has identified that the ongoing connectivity issues affecting our West Coast servers are due to maintenance being performed by Cogent, one of our upstream providers. While our network has adjusted routing preferences to mitigate the impact, some customers may still experience intermittent connectivity issues until Cogent completes their work. We appreciate your patience and will continue to provide updates as we receive more information.

  2. resolved Feb 12, 2025, 11:00 PM UTC

    The connectivity issues affecting our West Coast servers have now been resolved. The issue was due to maintenance by an upstream provider, and normal service has been restored. We appreciate your patience while we worked through this, and we apologize for any inconvenience this may have caused.