Web Hosting Hub incident
Unplanned Maintenance - cPanel File Manager
Web Hosting Hub experienced a minor incident on July 8, 2026, lasting 1d 13h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 08, 2026, 07:21 AM UTC
In cooperation with our partners at cPanel, we have identified an issue with file manager, and have disabled access while we await a patch to restore functionality. This will affect uploads directly in cPanel as well as viewing, editing, and moving files in File Manager. It will not affect command line operation, server operation, or FTP operation. If you need further assistance, contact our Support team 24/7 via Live Chat in your Account Management Panel. Thank you for your patience.
- investigating Jul 08, 2026, 10:43 AM UTC
We are still awaiting the patch from our partners at cPanel, due to this we still have access disabled to the File Manager. This will affect uploads directly in cPanel as well as viewing, editing, and moving files in File Manager. It will not affect command line operation, server operation, or FTP operation. If you need further assistance, you can find additional help in our Support Center (https://www.inmotionhosting.com/support/website/ftp/ftp-getting-started-guide/) or contact our Support team 24/7 via Live Chat in your Account Management Panel. Thank you for your patience.
- investigating Jul 09, 2026, 10:42 AM UTC
At this time we are still awaiting the patch from cPanel. As soon as the patch is received and deployed, access to File Manager will be restored. Uploads directly in cPanel as well as viewing, editing, and moving files in File Manager, is currently not possible. This does not affect command line operation, server operation, or FTP operation. If you need further assistance, you can find additional help in our Support Center (https://www.inmotionhosting.com/support/website/ftp/ftp-getting-started-guide/) or contact our Support team 24/7 via Live Chat in your Account Management Panel. Thank you for your patience.
- investigating Jul 09, 2026, 01:00 PM UTC
We are currently working on deploying the cPanel patch. Once this is complete, access to File Manager will be restored. Uploads directly in cPanel as well as viewing, editing, and moving files in File Manager, may not be currently possible. This does not affect command line operation, server operation, or FTP operation. If you need further assistance, you can find additional help in our Support Center (https://www.inmotionhosting.com/support/website/ftp/ftp-getting-started-guide/) or contact our Support team 24/7 via Live Chat in your Account Management Panel. Thank you for your patience.
- resolved Jul 09, 2026, 08:44 PM UTC
The cPanel patch has been successfully deployed, and access to File Manager has been fully restored. Uploads directly through cPanel, as well as viewing, editing, and moving files within File Manager, are now functioning normally. This issue has been resolved, and no further impact is expected. Thank you for your patience while we worked to restore service.