Weave incident

Error Looking up conversations - SMS

Minor Resolved View vendor source →

Weave experienced a minor incident on September 18, 2025 affecting SMS (texting) Service and Desktop Application, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 05:28 PM UTC
Resolved
Sep 18, 2025, 06:10 PM UTC
Duration
42m
Detected by Pingoru
Sep 18, 2025, 05:28 PM UTC

Affected components

SMS (texting) ServiceDesktop Application

Update timeline

  1. investigating Sep 18, 2025, 05:28 PM UTC

    We are currently looking into the issue with your message pop-up stating " error looking up conversations."

  2. monitoring Sep 18, 2025, 05:49 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Sep 18, 2025, 06:10 PM UTC

    This incident has been resolved. If you still face the issue, you may have to refresh your page or app.