Weave incident

Some Payments Not Writing Back

Minor Resolved View vendor source →

Weave experienced a minor incident on September 24, 2025 affecting Payments, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 04:33 PM UTC
Resolved
Sep 24, 2025, 07:05 PM UTC
Duration
2h 31m
Detected by Pingoru
Sep 24, 2025, 04:33 PM UTC

Affected components

Payments

Update timeline

  1. investigating Sep 24, 2025, 04:33 PM UTC

    We are seeing some payments not writing back to practice management softwares. We are currently investigating.

  2. investigating Sep 24, 2025, 04:34 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 24, 2025, 04:54 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 24, 2025, 05:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Sep 24, 2025, 06:54 PM UTC

    We are continuing to monitor for any issues. We are updating payments that did not write back previously to do so again.

  6. resolved Sep 24, 2025, 07:05 PM UTC

    This incident has been resolved.