2026-04-02 - EMEA - DNSWatch resolution is not working

Update timeline

1. investigating Apr 02, 2026, 08:59 AM UTC

   We're investigating alerts on DNSWatch service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.

2. identified Apr 02, 2026, 09:10 AM UTC

   We continue to work on alerts on DNSWatch service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

3. monitoring Apr 02, 2026, 09:18 AM UTC

   Our systems show alerts on DNSWatch service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

4. identified Apr 02, 2026, 09:41 AM UTC

   While some DNSWatch alerts showed signs of recovery, we are still observing intermittent issues affecting the service. Our teams have identified additional factors contributing to the alerts and continue working to restore full stability. We will provide another update in 60 minutes, or sooner if available.

5. monitoring Apr 02, 2026, 10:45 AM UTC

   Our systems show alerts on the DNSWatch service are returning to normal and we're monitoring to ensure system stability across the EMEA region. We'll post our next update in 30 minutes, if not sooner.

6. monitoring Apr 02, 2026, 11:13 AM UTC

   The DNSWatch service remains stable, and no new alerts have been observed since the last update. We will continue to monitor closely to ensure stability is maintained across the EMEA region. Our next update will be shared in 90 minutes, or sooner if there are any changes.

7. resolved Apr 02, 2026, 12:42 PM UTC

   We are no longer experiencing reports of errors affecting the DNSWatch service and this incident is now resolved. The service is operating normally at this time.