Walley incident

Issues with strong customer identification in Norway and Finland

Major Resolved View vendor source →

Walley experienced a major incident on May 11, 2026, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 11:19 AM UTC
Resolved
May 11, 2026, 12:23 PM UTC
Duration
1h 3m
Detected by Pingoru
May 11, 2026, 11:19 AM UTC

Update timeline

  1. investigating May 11, 2026, 11:19 AM UTC

    Due to a problem at a third party provider we are currently seeing problems with strong customer identification in Norway and Finland. The problem has been identified by our provider and a fix is being implemented.

  2. investigating May 11, 2026, 12:03 PM UTC

    We've fixed the core issue, and are waiting for things to recover.

  3. resolved May 11, 2026, 04:23 PM UTC

    We've now resolved the incident. Thanks for your patience.