Walley experienced a major incident on August 12, 2026, lasting 23h 53m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 12, 2026, 11:51 AM UTC
A previously identified technical issue caused some orders not to be updated correctly. As a result, order information such as order status may currently display outdated or incorrect data for a subset of orders. The root cause has been identified and resolved, and no new orders are expected to be impacted. We are currently working to correct the affected orders and restore accurate information. We will continue to provide updates on our progress.
- investigating Aug 12, 2026, 02:56 PM UTC
Recovery in progress. The issue causing order information not to be updated correctly has been resolved. We are now running a remediation process to correct orders that were affected. As a result, some orders may temporarily continue to display outdated information while the updates are being processed.
- resolved Aug 13, 2026, 11:45 AM UTC
We've now resolved the issue. Thanks for your patience.