Wallester Outage History
Wallester is up right nowPingoru has recorded 23 incidents for Wallester: 7 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 3 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 1 | 3 of 556 (0%) |
Incidents, newest first
Critical October 1, 2026 Temporary disruption in certain services 2h 36m Payment Processing, Wallester Business API, White-Label API
Started Oct 01, 2026, 02:06 PM UTC· resolved Oct 01, 2026, 04:42 PM UTC
- identified Oct 01, 2026, 02:06 PM UTC
Dear Client, We wanted to bring to your attention a temporary disruption in certain services. The responsible teams are currently investigating the issue with the highest priority. Date: 01/10/2026 Reported Start time: 16:50 (EEST) Incident impact: Payment Processing Wallester Application Wallester Business API White-Label API We understand the inconvenience this may cause. We appreciate your patience and understanding during this time. If you need any assistance or have questions, please contact our [email protected]. We are always happy to help!
- monitoring Oct 01, 2026, 02:48 PM UTC
Dear Client, The fix has been deployed, and our teams are monitoring the current situation. Date: 01/10/2026 Reported Start time: 16:50 (EEST) Reported End time: 17:40 (EEST)
- identified Oct 01, 2026, 03:22 PM UTC
Dear Client, We are observing ongoing instability with our services. Our engineers are investigating the root cause with the highest priority.
- resolved Oct 01, 2026, 04:42 PM UTC
Dear Client, Please be advised that the temporary disruption affecting certain services has now been fully resolved. Prior to resolution, our systems experienced intermittent instability, with services periodically recovering before being fully restored. Date: 01/10/2026 Reported Start time: 16:50 (EEST) Reported Start time: 19:08 (EEST) Payment Processing Wallester Application Wallester Business API White-Label API We understand the inconvenience this may cause. We appreciate your patience and understanding during this time. If you need any assistance or have questions, please contact our support team. We are always happy to help!
Minor July 2, 2026 Temporary disruption in the display of transactions 2h 39m Wallester Business API, Wallester Business Client Portal
Started Jul 02, 2026, 12:38 PM UTC· resolved Jul 02, 2026, 03:18 PM UTC
- identified Jul 02, 2026, 12:38 PM UTC
We wanted to bring to your attention a temporary disruption in the display of transactions within the Wallester Portal, Mobile Application, and API. Please rest assured that all transactions are being processed normally and our core processing system is fully operational, the issue is strictly limited to how data is displayed. The responsible teams are currently investigating the issue with the highest priority. Date: 01/07/2026 Incident impact: Transactions from July 1st and July 2nd are temporarily not visible in the system. We understand the inconvenience this may cause. We appreciate your patience and understanding during this time. If you need any assistance or have questions, please contact our support team. We are always happy to help!
- resolved Jul 02, 2026, 03:18 PM UTC
We are pleased to inform you that the issue regarding the display of transactions has been fully resolved. All transactions from July 1st and July 2nd are now completely updated and visible across all our services, including the Wallester Portal, Mobile Application, and API. Our systems are operating normally. Resolution Date: July 2, 2026 We sincerely apologize for any inconvenience this temporary disruption may have caused and appreciate your patience. If you notice any further discrepancies or have any questions, please contact our support team at [email protected].
Critical April 7, 2026 Temporary Disruption in certain Services –
Started Apr 07, 2026, 07:30 AM UTC· resolved Apr 07, 2026, 07:30 AM UTC
- resolved Apr 07, 2026, 08:15 AM UTC
Dear Client, We would like to inform you of a temporary disruption that affected certain functionalities. The responsible teams are looking into the issue with the highest priority. Date: April 7, 2026 Start time: 10:45 (EEST) End time: 10:55 (EEST) Components affected: Payment Processing We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work diligently to resolve these issues. Our team is committed to ensuring minimal disruption to our partnership.
Notice September 9, 2025 Scheduled maintenance 15m
Started Sep 09, 2025, 08:30 PM UTC· resolved Sep 09, 2025, 08:45 PM UTC
- resolved Sep 09, 2025, 09:50 PM UTC
We would like to inform you that the scheduled maintenance, performed by a third-party service provider, lasted 15 minutes longer than initially expected. Date: September 9, 2025 Start time: 23:45 (EEST) End date: September 10, 2025 End time: 00:15 (EEST) Components affected: Payment Processing White-Label API Wallester Business API While we anticipate minimal impact during maintenance, there is a risk of occasional time-outs. If you need any assistance or have questions, please contact our support team.
Major September 1, 2025 Temporary Disruption in Payment Services 48m Payment Processing, Wallester Business API, White-Label API
Started Sep 01, 2025, 02:19 PM UTC· resolved Sep 01, 2025, 03:07 PM UTC
- investigating Sep 01, 2025, 02:19 PM UTC
Dear Client, We would like to inform you of a temporary disruption that affected certain functionalities, specifically payments, due to a technical issue. The responsible teams are looking into the issue with the highest priority. Incident impact: Payment Processing Timeline: 01/09/2025 Reported Start time: 17:10 (EEST) We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work diligently to resolve these issues. Our team is committed to ensuring minimal disruption to our partnership. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].
- monitoring Sep 01, 2025, 02:43 PM UTC
The situation has stabilized, but some temporary issues may still occur, and our team is actively monitoring the system. Incident impact: Payment Processing We understand the inconvenience this may cause. We appreciate your patience and understanding during this time.
- resolved Sep 01, 2025, 03:07 PM UTC
The issue has been resolved, however, advise notifications may have continued to be received for some time afterward. Updated timeline: Timeline: 01/09/2025 Start time: 16:59 (EEST) End time: 17:12 (EEST) We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Our team is committed to ensuring minimal disruption to our partnership. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].
Minor August 1, 2025 Temporary Issues with Clearing Transactions 2h 36m Payment Processing, Wallester Business API, White-Label API
Started Aug 01, 2025, 09:46 PM UTC· resolved Aug 02, 2025, 12:22 AM UTC
- identified Aug 01, 2025, 09:46 PM UTC
We wanted to bring to your attention that we have identified an issue affecting the processing of clearing files, which led to temporary inconsistencies in client balances and transaction visibility for some accounts. Our team is actively working to resolve all remaining issues. Timeline: 01/08/2025 Reported Start time: 21:00 (EEST) We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work diligently to resolve these issues. Our team is committed to ensuring minimal disruption to our partnership. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected]
- resolved Aug 02, 2025, 12:22 AM UTC
The issue affecting the processing of clearing files has now been fully resolved. All inconsistencies in balances and transaction visibility have been corrected, and clearing transactions have been successfully processed. Timeline: 01/08/2025 - 02/08/2025 Reported Start Time: 21:00 (EEST) Reported End Time: 03:10 (EEST) We continue to monitor the system to ensure ongoing stability. However, no further notifications are expected. Thank you for your patience and understanding.
Minor July 24, 2025 Card Service Disruption 46m Wallester Business API, Wallester Business Client Portal, White-Label API
Started Jul 24, 2025, 12:22 PM UTC· resolved Jul 24, 2025, 01:08 PM UTC
- monitoring Jul 24, 2025, 12:22 PM UTC
We wanted to bring to your attention a temporary disruption in certain functionalities. Incident impact: * PIN/CVV * Card creation Timeline: 24.07.2025 Reported Start time: 14:30 (GMT+3) At this moment, the situation is stable, and services are functioning as expected. However, we continue to monitor the system closely and will notify you once the issue is fully resolved. We understand the inconvenience this may cause. We appreciate your patience and understanding during this time. We would like to assure you that teams are taking all necessary actions to resolve the issue as soon as possible. If you have any questions or concerns, please don’t hesitate to reach out to our support team at [email protected].
- monitoring Jul 24, 2025, 12:22 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 24, 2025, 01:08 PM UTC
The issue has now been fully resolved. Incident impact: * PIN/CVV * Card creation Timeline: 24.07.2025 Reported Start time: 14:30 (GMT+3) Reported Start time: 15:00 (GMT+3) We understand the inconvenience this may cause. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].
Minor May 20, 2025 Temporary Disruption in “SyncTokens” Endpoint Availability 3h 22m White-Label API
Started May 20, 2025, 03:37 PM UTC· resolved May 20, 2025, 06:59 PM UTC
- identified May 20, 2025, 03:37 PM UTC
We wanted to bring to your attention a temporary disruption in specific endpoint availability. The difficulties with one of our endpoints are caused by recent maintenance on a third-party provider's side. We are actively working with them to resolve the problem and restore full functionality as soon as possible. Incident impact: Endpoint "SyncTokens" availability Timeline: 20/05/2025 Reported Start time: 13:00 (EEST) We understand the inconvenience this may cause. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].
- resolved May 20, 2025, 06:59 PM UTC
This issue has now been fully resolved, the endpoint availability is restored. Incident impact: Endpoint "SyncTokens" availability Timeline: Reported Start time: 13:00 (EEST) Reported End time: 21:28 (EEST) No further updates, the issue is resolved. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].
Major April 1, 2025 Temporary interruptions of payments & API services 24m Payment Processing, Account Top-Up, Wallester Business API, Wallester Business Client Portal and 4 more
Started Apr 01, 2025, 12:31 AM UTC· resolved Apr 01, 2025, 12:55 AM UTC
- investigating Apr 01, 2025, 12:31 AM UTC
Dear Partner/ Client, We wanted to bring to your attention a temporary disruption in certain functionalities. Incident impact: Payment Processing 3DS: E-commerce attempts Wallester Business API Wallester Business Client Portal Timeline: 01/04/2025 Reported Start time: 03:20 (EET) We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work diligently to resolve these issues. Our team is committed to ensuring minimal disruption to our partnership. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].
- identified Apr 01, 2025, 12:48 AM UTC
Dear Partner, The issue has been identified and the fix is being prepared. The responsible teams are taking all necessary actions to resolve the issue as soon as possible. Incident impact: Payment Processing 3DS: E-commerce attempts Wallester Business API White-Label API Timeline: 01/04/2025 Reported Start time: 03:20 (EEST) We understand the inconvenience this may cause. We appreciate your patience and understanding during this time.
- resolved Apr 01, 2025, 12:55 AM UTC
Dear Partner, This issue has now been fully resolved. Wallester is conducting an internal review of the event to mitigate against future occurrences. Incident impact: Payment Processing 3DS: E-commerce attempts Wallester Business API White-Label API Timeline: 01/04/2025 Reported Start time: 03:20 (EEST) Reported End time: 03:44 (EEST) We understand the inconvenience this may cause. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].
Minor January 31, 2025 Temporary interruptions of token service 3h 13m Wallester Business API, White-Label API
Started Jan 31, 2025, 01:38 PM UTC· resolved Jan 31, 2025, 04:52 PM UTC
- identified Jan 31, 2025, 01:38 PM UTC
We want to inform you of a temporary disruption affecting the Visa Token service. Timeline: Date: 31/01/2025 Incident identified: 13:44 (CET) Incident Impact: The provisioning and management of tokens for new cards are currently affected. Previously added cards in Apple Pay and Google Wallet continue to function as expected. The issue has been identified and the fix is being prepared. The responsible teams are taking all necessary actions to resolve the issue as soon as possible. We understand the inconvenience this may cause and appreciate your patience and understanding. If you have any questions or concerns, please don’t hesitate to contact our support team at: [email protected].
- resolved Jan 31, 2025, 04:52 PM UTC
This issue has now been fully resolved. Wallester is conducting an internal review of the event to mitigate against future occurrences. Incident impact: Сardholders experienced difficulties adding new cards to ApplePay, Google Wallet, or a similar service. Timeline: Date: 31/01/2025 Incident identified: 13:44 (CET) Reported end time: 17:39 (CET) No further updates, issue resolved. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].
Minor November 28, 2024 Temporary interruptions of SMS service 14m Payment Processing, White-Label API, White-Label Back Office Portal
Started Nov 28, 2024, 08:03 AM UTC· resolved Nov 28, 2024, 08:18 AM UTC
- identified Nov 28, 2024, 08:03 AM UTC
We wanted to bring to your attention a temporary issue with the SMS processing. Timeline: 28/11/2024 Reported Start time: 09:27 (EET) Incident impact: SMS availability We understand the inconvenience this may cause. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].
- identified Nov 28, 2024, 08:11 AM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 28, 2024, 08:18 AM UTC
The issue has been found and fix implemented. Timeline: 28/11/2024 Reported Start time: 09:27 (EET) Reported Resolution time: 10:13 (EET) No further updates, the issue is resolved.