Wallester experienced a critical incident on October 1, 2026 affecting Payment Processing and Wallester Business API and 1 more component, lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 01, 2026, 02:06 PM UTC
Dear Client, We wanted to bring to your attention a temporary disruption in certain services. The responsible teams are currently investigating the issue with the highest priority. Date: 01/10/2026 Reported Start time: 16:50 (EEST) Incident impact: Payment Processing Wallester Application Wallester Business API White-Label API We understand the inconvenience this may cause. We appreciate your patience and understanding during this time. If you need any assistance or have questions, please contact our [email protected]. We are always happy to help!
- monitoring Oct 01, 2026, 02:48 PM UTC
Dear Client, The fix has been deployed, and our teams are monitoring the current situation. Date: 01/10/2026 Reported Start time: 16:50 (EEST) Reported End time: 17:40 (EEST)
- identified Oct 01, 2026, 03:22 PM UTC
Dear Client, We are observing ongoing instability with our services. Our engineers are investigating the root cause with the highest priority.
- resolved Oct 01, 2026, 04:42 PM UTC
Dear Client, Please be advised that the temporary disruption affecting certain services has now been fully resolved. Prior to resolution, our systems experienced intermittent instability, with services periodically recovering before being fully restored. Date: 01/10/2026 Reported Start time: 16:50 (EEST) Reported Start time: 19:08 (EEST) Payment Processing Wallester Application Wallester Business API White-Label API We understand the inconvenience this may cause. We appreciate your patience and understanding during this time. If you need any assistance or have questions, please contact our support team. We are always happy to help!