Wallester Outage History

Wallester had 5 outages in the last 2 years totaling 4h 11m of downtime — averaging 0.2 incidents per month.

There were 5 Wallester outages since July 24, 2025 totaling 4h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.wallester.com

Critical April 7, 2026

Temporary Disruption in certain Services

Detected by Pingoru: Apr 07, 2026, 08:15 AM UTC
Resolved: Apr 07, 2026, 07:30 AM UTC
Duration: —

Timeline · 1 update

resolved Apr 07, 2026, 08:15 AM UTC

Dear Client, We would like to inform you of a temporary disruption that affected certain functionalities. The responsible teams are looking into the issue with the highest priority. Date: April 7, 2026 Start time: 10:45 (EEST) End time: 10:55 (EEST) Components affected: Payment Processing We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work diligently to resolve these issues. Our team is committed to ensuring minimal disruption to our partnership.

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Notice September 9, 2025

Scheduled maintenance

Detected by Pingoru: Sep 09, 2025, 08:45 PM UTC
Resolved: Sep 09, 2025, 08:45 PM UTC
Duration: —

Timeline · 1 update

resolved Sep 09, 2025, 09:50 PM UTC

We would like to inform you that the scheduled maintenance, performed by a third-party service provider, lasted 15 minutes longer than initially expected. Date: September 9, 2025 Start time: 23:45 (EEST) End date: September 10, 2025 End time: 00:15 (EEST) Components affected: Payment Processing White-Label API Wallester Business API While we anticipate minimal impact during maintenance, there is a risk of occasional time-outs. If you need any assistance or have questions, please contact our support team.

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Major September 1, 2025

Temporary Disruption in Payment Services

Detected by Pingoru: Sep 01, 2025, 02:19 PM UTC
Resolved: Sep 01, 2025, 03:07 PM UTC
Duration: 48m

Affected: Payment ProcessingWallester Business APIWhite-Label API

Timeline · 3 updates

investigating Sep 01, 2025, 02:19 PM UTC

Dear Client, We would like to inform you of a temporary disruption that affected certain functionalities, specifically payments, due to a technical issue. The responsible teams are looking into the issue with the highest priority. Incident impact: Payment Processing Timeline: 01/09/2025 Reported Start time: 17:10 (EEST) We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work diligently to resolve these issues. Our team is committed to ensuring minimal disruption to our partnership. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].
monitoring Sep 01, 2025, 02:43 PM UTC

The situation has stabilized, but some temporary issues may still occur, and our team is actively monitoring the system. Incident impact: Payment Processing We understand the inconvenience this may cause. We appreciate your patience and understanding during this time.
resolved Sep 01, 2025, 03:07 PM UTC

The issue has been resolved, however, advise notifications may have continued to be received for some time afterward. Updated timeline: Timeline: 01/09/2025 Start time: 16:59 (EEST) End time: 17:12 (EEST) We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Our team is committed to ensuring minimal disruption to our partnership. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].

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Minor August 1, 2025

Temporary Issues with Clearing Transactions

Detected by Pingoru: Aug 01, 2025, 09:46 PM UTC
Resolved: Aug 02, 2025, 12:22 AM UTC
Duration: 2h 36m

Affected: Payment ProcessingWallester Business APIWhite-Label API

Timeline · 2 updates

identified Aug 01, 2025, 09:46 PM UTC

We wanted to bring to your attention that we have identified an issue affecting the processing of clearing files, which led to temporary inconsistencies in client balances and transaction visibility for some accounts. Our team is actively working to resolve all remaining issues. Timeline: 01/08/2025 Reported Start time: 21:00 (EEST) We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work diligently to resolve these issues. Our team is committed to ensuring minimal disruption to our partnership. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected]
resolved Aug 02, 2025, 12:22 AM UTC

The issue affecting the processing of clearing files has now been fully resolved. All inconsistencies in balances and transaction visibility have been corrected, and clearing transactions have been successfully processed. Timeline: 01/08/2025 - 02/08/2025 Reported Start Time: 21:00 (EEST) Reported End Time: 03:10 (EEST) We continue to monitor the system to ensure ongoing stability. However, no further notifications are expected. Thank you for your patience and understanding.

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Minor July 24, 2025

Card Service Disruption

Detected by Pingoru: Jul 24, 2025, 12:22 PM UTC
Resolved: Jul 24, 2025, 01:08 PM UTC
Duration: 46m

Affected: Wallester Business APIWallester Business Client PortalWhite-Label API

Timeline · 3 updates

monitoring Jul 24, 2025, 12:22 PM UTC

We wanted to bring to your attention a temporary disruption in certain functionalities. Incident impact: * PIN/CVV * Card creation Timeline: 24.07.2025 Reported Start time: 14:30 (GMT+3) At this moment, the situation is stable, and services are functioning as expected. However, we continue to monitor the system closely and will notify you once the issue is fully resolved. We understand the inconvenience this may cause. We appreciate your patience and understanding during this time. We would like to assure you that teams are taking all necessary actions to resolve the issue as soon as possible. If you have any questions or concerns, please don’t hesitate to reach out to our support team at [email protected].
monitoring Jul 24, 2025, 12:22 PM UTC

We are continuing to monitor for any further issues.
resolved Jul 24, 2025, 01:08 PM UTC

The issue has now been fully resolved. Incident impact: * PIN/CVV * Card creation Timeline: 24.07.2025 Reported Start time: 14:30 (GMT+3) Reported Start time: 15:00 (GMT+3) We understand the inconvenience this may cause. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].

Read the full incident report →