Wallester experienced a major incident on September 1, 2025 affecting Payment Processing and Wallester Business API and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2025, 02:19 PM UTC
Dear Client, We would like to inform you of a temporary disruption that affected certain functionalities, specifically payments, due to a technical issue. The responsible teams are looking into the issue with the highest priority. Incident impact: Payment Processing Timeline: 01/09/2025 Reported Start time: 17:10 (EEST) We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work diligently to resolve these issues. Our team is committed to ensuring minimal disruption to our partnership. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].
- monitoring Sep 01, 2025, 02:43 PM UTC
The situation has stabilized, but some temporary issues may still occur, and our team is actively monitoring the system. Incident impact: Payment Processing We understand the inconvenience this may cause. We appreciate your patience and understanding during this time.
- resolved Sep 01, 2025, 03:07 PM UTC
The issue has been resolved, however, advise notifications may have continued to be received for some time afterward. Updated timeline: Timeline: 01/09/2025 Start time: 16:59 (EEST) End time: 17:12 (EEST) We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Our team is committed to ensuring minimal disruption to our partnership. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].