Wallester Outage History

Dear Client, Please be advised that a temporary disruption affecting certain services has been fully resolved. Date: 29/09/2026 Reported Start time: 17:40 (EEST) Reported End time: 17:45 (EEST) Incident impact: - Payment Processing: Card payments were temporarily declined - Wallester Business API: card creation, CVV availability - White-Label API: card creation, CVV availability We understand the inconvenience this may cause. We appreciate your patience and understanding during this time. If you need any assistance or have questions, please contact [email protected]. We are always happy to help!

We are pleased to inform you that the issue regarding the display of transactions has been fully resolved. All transactions from July 1st and July 2nd are now completely updated and visible across all our services, including the Wallester Portal, Mobile Application, and API. Our systems are operating normally. Resolution Date: July 2, 2026 We sincerely apologize for any inconvenience this temporary disruption may have caused and appreciate your patience. If you notice any further discrepancies or have any questions, please contact our support team at [email protected].

Dear Client, We would like to inform you of a temporary disruption that affected certain functionalities. The responsible teams are looking into the issue with the highest priority. Date: April 7, 2026 Start time: 10:45 (EEST) End time: 10:55 (EEST) Components affected: Payment Processing We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work diligently to resolve these issues. Our team is committed to ensuring minimal disruption to our partnership.

We would like to inform you that the scheduled maintenance, performed by a third-party service provider, lasted 15 minutes longer than initially expected. Date: September 9, 2025 Start time: 23:45 (EEST) End date: September 10, 2025 End time: 00:15 (EEST) Components affected: Payment Processing White-Label API Wallester Business API While we anticipate minimal impact during maintenance, there is a risk of occasional time-outs. If you need any assistance or have questions, please contact our support team.

The issue has been resolved, however, advise notifications may have continued to be received for some time afterward. Updated timeline: Timeline: 01/09/2025 Start time: 16:59 (EEST) End time: 17:12 (EEST) We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Our team is committed to ensuring minimal disruption to our partnership. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].

The issue affecting the processing of clearing files has now been fully resolved. All inconsistencies in balances and transaction visibility have been corrected, and clearing transactions have been successfully processed. Timeline: 01/08/2025 - 02/08/2025 Reported Start Time: 21:00 (EEST) Reported End Time: 03:10 (EEST) We continue to monitor the system to ensure ongoing stability. However, no further notifications are expected. Thank you for your patience and understanding.

The issue has now been fully resolved. Incident impact: * PIN/CVV * Card creation Timeline: 24.07.2025 Reported Start time: 14:30 (GMT+3) Reported Start time: 15:00 (GMT+3) We understand the inconvenience this may cause. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].

This issue has now been fully resolved, the endpoint availability is restored. Incident impact: Endpoint "SyncTokens" availability Timeline: Reported Start time: 13:00 (EEST) Reported End time: 21:28 (EEST) No further updates, the issue is resolved. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].

Dear Partner, This issue has now been fully resolved. Wallester is conducting an internal review of the event to mitigate against future occurrences. Incident impact: Payment Processing 3DS: E-commerce attempts Wallester Business API White-Label API Timeline: 01/04/2025 Reported Start time: 03:20 (EEST) Reported End time: 03:44 (EEST) We understand the inconvenience this may cause. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].

This issue has now been fully resolved. Wallester is conducting an internal review of the event to mitigate against future occurrences. Incident impact: Сardholders experienced difficulties adding new cards to ApplePay, Google Wallet, or a similar service. Timeline: Date: 31/01/2025 Incident identified: 13:44 (CET) Reported end time: 17:39 (CET) No further updates, issue resolved. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].

The issue has been found and fix implemented. Timeline: 28/11/2024 Reported Start time: 09:27 (EET) Reported Resolution time: 10:13 (EET) No further updates, the issue is resolved.