Wakeo Outage History

Resolved — Service has been fully restored. Total downtime: 2h10. Following the mitigation steps, the Trusted Routes API and webapp are fully stable and operating normally. We are continuing to monitor performance closely. Identified — The outage was traced back to an isolated, unprecedented surge in API request volume that exceeded our API Gateway's standard rate limits. To resolve the issue and restore full access, our engineering team successfully optimized and increased our gateway throughput capacity. Investigating — We are investigating an outage affecting the Trusted Routes API and webapp. Both interfaces are currently unreachable.

Resolved — Service has been fully restored. Total downtime: 1h27. This disruption was a downstream consequence of the ongoing AWS incident in the Paris region (see related incident: API connectivity issues). Identified — The outage was traced back to the broader AWS connectivity issues currently impacting our infrastructure in the Paris region. A targeted mitigation was deployed to restore Trusted Routes API and webapp access. Investigating — We are investigating an outage affecting the Trusted Routes API and webapp. Both interfaces are currently unreachable.

Mistakes where made during the addition of new securities on our SFTP server, which resulted in password-based users not being able to access the server during this timeframe: - Start of the incident: 2026-03-19 19:41 UTC - End of the incident: 2026-03-20 08h40 UTC User connecting with an SSH key were not impacted. We're sorry for the inconvenience.

The incident was resolved on Microsoft side this morning, August 4th at 6:40 AM UTC+2. All our analytics dashboards are currently being refreshed, you should expect them to be up-to-date soon enough.