Wakeo experienced a major incident on January 10, 2023 affecting Webapp, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Webapp
Update timeline
- investigating Jan 10, 2023, 08:32 AM UTC
We're facing an issue preventing data from being calculated in our Analytics Module. Investigation is ongoing to identify the origin and solve the issue.
- monitoring Jan 10, 2023, 09:08 AM UTC
We have identified circumstances leading to memory exhaustion during analytics data refresh. Our system has been adjusted to prevent high memory usage. All Analytics Dashboards are currently being refreshed and should be up again in less than 2 hours. We'll closely monitor refreshes for a few days, to ensure this issue is clearly resolved.
- resolved Jan 10, 2023, 10:30 AM UTC
All Analytics Dashboards are now refreshed.