Wakeo incident
High latency on email delivery and webhooks retries
Wakeo experienced a minor incident on February 8, 2024 affecting Webapp and Emails, lasting 8h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 08, 2024, 05:39 PM UTC
A release from this morning is causing high latency on the following scopes: - Alert email delivery - Webhooks retries - Position freshness on the homepage's map (caused by our mitigation actions) We have already updated parts of our infrastructure to increase our processing rate in the next couple of hours, and are currently deploying a fix to mitigate the latency. Improvements have already been identified and will be implemented in the next few days.
- identified Feb 08, 2024, 05:46 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 08, 2024, 08:58 PM UTC
All delayed tasks have been processed by 8PM CET. All our systems are back to the normal, and we'll deploy improvements to prevent this issue in the next days.