Wakeo Outage History

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Wakeo had 13 outages in the last 2 years totaling 185h 14m of downtime — averaging 0.5 incidents per month.

There were 13 Wakeo outages since June 5, 2024 totaling 185h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.wakeo.co

Notice May 20, 2026

Trusted Routes outage

Detected by Pingoru
May 20, 2026, 04:06 PM UTC
Resolved
May 20, 2026, 09:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 20, 2026, 04:06 PM UTC

    Resolved — Service has been fully restored. Total downtime: 2h10. Following the mitigation steps, the Trusted Routes API and webapp are fully stable and operating normally. We are continuing to monitor performance closely. Identified — The outage was traced back to an isolated, unprecedented surge in API request volume that exceeded our API Gateway's standard rate limits. To resolve the issue and restore full access, our engineering team successfully optimized and increased our gateway throughput capacity. Investigating — We are investigating an outage affecting the Trusted Routes API and webapp. Both interfaces are currently unreachable.

Read the full incident report →

Notice April 29, 2026

Trusted Routes API and webapp unavailable

Detected by Pingoru
Apr 29, 2026, 02:30 PM UTC
Resolved
Apr 29, 2026, 12:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 29, 2026, 02:08 PM UTC

    Resolved — Service has been fully restored. Total downtime: 1h27. This disruption was a downstream consequence of the ongoing AWS incident in the Paris region (see related incident: API connectivity issues). Identified — The outage was traced back to the broader AWS connectivity issues currently impacting our infrastructure in the Paris region. A targeted mitigation was deployed to restore Trusted Routes API and webapp access. Investigating — We are investigating an outage affecting the Trusted Routes API and webapp. Both interfaces are currently unreachable.

Read the full incident report →

Notice March 20, 2026

SFTP unreachable for password-based users

Detected by Pingoru
Mar 20, 2026, 08:47 AM UTC
Resolved
Mar 19, 2026, 07:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 20, 2026, 08:47 AM UTC

    Mistakes where made during the addition of new securities on our SFTP server, which resulted in password-based users not being able to access the server during this timeframe: - Start of the incident: 2026-03-19 19:41 UTC - End of the incident: 2026-03-20 08h40 UTC User connecting with an SSH key were not impacted. We're sorry for the inconvenience.

Read the full incident report →

Minor August 1, 2025

Analytics dashboard data not refreshing

Detected by Pingoru
Aug 01, 2025, 12:49 PM UTC
Resolved
Aug 04, 2025, 08:25 AM UTC
Duration
2d 19h
Affected: Analytics
Timeline · 2 updates
  1. identified Aug 01, 2025, 12:49 PM UTC

    Power BI is facing multiple incidents since a few days, that are impacting the data freshness on our analytics dashboards. We are closely monitoring the evolution of these incidents, and will update you as soon as they are resolved.

  2. resolved Aug 04, 2025, 08:25 AM UTC

    The incident was resolved on Microsoft side this morning, August 4th at 6:40 AM UTC+2. All our analytics dashboards are currently being refreshed, you should expect them to be up-to-date soon enough.

Read the full incident report →

Critical November 7, 2024

Flat File Integration Outage

Detected by Pingoru
Nov 07, 2024, 06:09 PM UTC
Resolved
Nov 08, 2024, 04:53 PM UTC
Duration
22h 44m
Affected: Flat file integration
Timeline · 2 updates
  1. identified Nov 07, 2024, 06:09 PM UTC

    Following today's maintenance of our Flat file integration infrastructure our system is currently down. We are working actively to restore it and we expect to be back online by 08/11 EOD. We are really sorry for the inconvenience this issue is causing and we remain at your disposal.

  2. resolved Nov 08, 2024, 04:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 10, 2024

Air China outage

Detected by Pingoru
Sep 10, 2024, 04:19 PM UTC
Resolved
Sep 12, 2024, 08:55 AM UTC
Duration
1d 16h
Affected: Air
Timeline · 4 updates
  1. investigating Sep 10, 2024, 04:19 PM UTC

    We are encountering a complete outage on our connection with Air China. Our engineers are working on the topic to restore tracking as soon as possible.

  2. identified Sep 11, 2024, 09:16 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 11, 2024, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 12, 2024, 08:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 26, 2024

Internal infrastructure outage

Detected by Pingoru
Jul 26, 2024, 10:45 AM UTC
Resolved
Jul 26, 2024, 03:30 PM UTC
Duration
4h 44m
Affected: SeaAPI V2Trusted Routes
Timeline · 2 updates
  1. identified Jul 26, 2024, 01:50 PM UTC

    We are facing an outage of an internal infrastructure. Following consequences have been identified: - Latency in retreiving Track & trace data on Sea shipments - Trusted Routes complete outage - API V2 POST Shipment with Sea segment might respond a 400 instead of a 200 We are working on a fix to mitigate the impact.

  2. resolved Jul 26, 2024, 06:06 PM UTC

    The incident has been resolved. We will return to clients impacted by 400 answers to assist them.

Read the full incident report →

Critical July 8, 2024

Webapp - Major outage

Detected by Pingoru
Jul 08, 2024, 05:00 PM UTC
Resolved
Jul 08, 2024, 05:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 08, 2024, 05:01 PM UTC

    From 18:47PM to 18:55PM CET, we experienced a complete outage of the Webapp interface. The incident has been resolved.

Read the full incident report →

Critical July 3, 2024

Webapp and API v2 - Major outage

Detected by Pingoru
Jul 03, 2024, 10:00 AM UTC
Resolved
Jul 03, 2024, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 03, 2024, 10:16 AM UTC

    From 11:37AM to 11:51AM CET, we experienced a complete outage Webapp interface and all API v2. The incident has been resolved.

Read the full incident report →

Minor July 3, 2024

Analytics - Data not refreshed

Detected by Pingoru
Jul 03, 2024, 07:56 AM UTC
Resolved
Jul 03, 2024, 03:16 PM UTC
Duration
7h 19m
Affected: Analytics
Timeline · 4 updates
  1. investigating Jul 03, 2024, 07:56 AM UTC

    The data in the Analytics section of the Webapp have not been refreshed since 02/07 10:00AM. We are currently investigating the issue.

  2. identified Jul 03, 2024, 08:01 AM UTC

    The issue has been identified, it comes from our provider Microsoft Power BI which is encountering an incident itself.

  3. monitoring Jul 03, 2024, 11:32 AM UTC

    Our provider Microsoft Power BI at the source of the incident has corrected the issue. We are now refreshing all data in the Analytics section of the Webapp.

  4. resolved Jul 03, 2024, 03:16 PM UTC

    The incident has been resolved. All data in the Analytics section of the Webapp is now up to date.

Read the full incident report →

Minor July 1, 2024

API timeout

Detected by Pingoru
Jul 01, 2024, 04:03 PM UTC
Resolved
Jul 02, 2024, 07:42 AM UTC
Duration
15h 38m
Affected: API V2
Timeline · 3 updates
  1. identified Jul 01, 2024, 04:03 PM UTC

    Since 11:30AM timeouts (error 500) occur on API V2 Shipments routes. This results in the creation of shipments without providing a shipment_id in response. We have identified the issue and are working on a fix.

  2. monitoring Jul 01, 2024, 04:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 02, 2024, 07:42 AM UTC

    The incident has been resolved. All shipments created without providing a shipment_id have been removed from the database.

Read the full incident report →

Critical June 25, 2024

Trusted Routes - Web interface outage

Detected by Pingoru
Jun 25, 2024, 10:06 AM UTC
Resolved
Jun 25, 2024, 11:14 AM UTC
Duration
1h 7m
Affected: Trusted Routes
Timeline · 2 updates
  1. identified Jun 25, 2024, 10:06 AM UTC

    We are encountering a complete outage of the Trusted Routes web interface. Search can be launched, however will not provide any response. Trusted Routes API is not impacted. The origin of the outage has been identified. We are working on a fix.

  2. resolved Jun 25, 2024, 11:14 AM UTC

    The incident has been resolved.

Read the full incident report →