Wakeo incident

API timeout

Minor Resolved View vendor source →

Wakeo experienced a minor incident on June 5, 2024 affecting API V2, lasting 14h 47m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2024, 05:37 PM UTC
Resolved
Jun 06, 2024, 08:24 AM UTC
Duration
14h 47m
Detected by Pingoru
Jun 05, 2024, 05:37 PM UTC

Affected components

API V2

Update timeline

  1. monitoring Jun 05, 2024, 05:37 PM UTC

    Between 9:00AM and 5:00PM (CEST) timeouts (error 500) occured on API v2 routes. This resulted in the creation of shipments without providing a shipment_id in response. A fix has been implemented and we are monitoring the results.

  2. resolved Jun 06, 2024, 08:24 AM UTC

    The incident has been resolved. All shipments created without providing a shipment_id have been removed from the database.