Waitwhile Outage History

Waitwhile is up right now

Waitwhile had 5 outages in the last 2 years totaling 187h 11m of downtime — averaging 0.2 incidents per month.

There were 5 Waitwhile outages since October 15, 2024 totaling 187h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.waitwhile.com

Notice April 26, 2026

Elevated request latencies

Detected by Pingoru
Apr 26, 2026, 08:16 PM UTC
Resolved
May 04, 2026, 10:20 AM UTC
Duration
7d 14h
Affected: Waitwhile Web ApplicationWaitwhile Public PagesWaitwhile API
Timeline · 5 updates
  1. investigating Apr 26, 2026, 08:16 PM UTC

    We are currently experiencing poor response times for api.waitwhile.com for certain endpoints. We are investigating this issue and will report back as soon as we have more information.

  2. investigating Apr 26, 2026, 09:42 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 26, 2026, 10:40 PM UTC

    Latencies have improved but are still higher than usual. We continue to investigate the root cause.

  4. monitoring Apr 27, 2026, 08:45 AM UTC

    Latencies have returned to normal levels. We continue to monitor the service.

  5. resolved May 07, 2026, 10:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Major cloud provider outage affecting SMS and support chat

Detected by Pingoru
Oct 20, 2025, 08:30 AM UTC
Resolved
Oct 20, 2025, 08:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 20, 2025, 09:59 AM UTC

    Amazon Web Services is having a severe outage affecting multiple services. This outage is affecting services Waitwhile rely on for sending SMS (Twilio) and customer support (Intercom). As of 10.00 UTC Amazon Web Services have recovered and systems are back to normal.

Read the full incident report →

Major June 12, 2025

Elevated errors across the platform

Detected by Pingoru
Jun 12, 2025, 06:22 PM UTC
Resolved
Jun 12, 2025, 10:14 PM UTC
Duration
3h 52m
Affected: Waitwhile Web ApplicationWaitwhile Public PagesWaitwhile APIWaitwhile Link Shortener
Timeline · 6 updates
  1. investigating Jun 12, 2025, 06:22 PM UTC

    We are currently seeing elevated errors affecting all parts of the platform due to issues with our cloud provider. The team is investigating and will post updates as soon as we have more information.

  2. investigating Jun 12, 2025, 06:25 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 12, 2025, 07:14 PM UTC

    Google Cloud Platform has updated their status page with more information about the incident here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

  4. monitoring Jun 12, 2025, 07:31 PM UTC

    We are seeing services recovering but still affected by the cloud provider incident.

  5. monitoring Jun 12, 2025, 09:08 PM UTC

    Our cloud provider is seeing most services back to normal with full recovery expected within less than an hour.

  6. resolved Jun 12, 2025, 10:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 9, 2025

Elevated error rates navigating the website in Asia and APAC regions

Detected by Pingoru
Jun 09, 2025, 07:28 AM UTC
Resolved
Jun 09, 2025, 08:42 AM UTC
Duration
1h 13m
Affected: Waitwhile Web ApplicationWaitwhile Public Pages
Timeline · 2 updates
  1. identified Jun 09, 2025, 07:28 AM UTC

    Staff and visitors in the Asia and APAC regions may occasionally see a "503 Maximum threads" error while navigating waitwhile.com, new.waitwhile.com, or app.waitwhile.com due to an outage affecting an external hosting provider. For more information, please refer to the hosting provider's incident report: https://status.firebase.google.com/incidents/iBhqtjwAUHt9hYkDN6cf

  2. resolved Jun 09, 2025, 08:42 AM UTC

    The outage affecting an external hosting provider has been resolved.

Read the full incident report →

Minor October 15, 2024

Elevated email provider errors

Detected by Pingoru
Oct 15, 2024, 04:46 PM UTC
Resolved
Oct 15, 2024, 02:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 15, 2024, 04:46 PM UTC

    Our email provider SparkPost is experiencing technical issues with elevated error rates preventing some email messages from being sent. More information at https://status.sparkpost.com/incidents/jszl1f7hlzx9. The issue is resolved but we continue to monitor.

Read the full incident report →