Vusion experienced a notice incident on October 19, 2022, lasting 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 20, 2022, 12:20 PM UTC
Dear customers, On the 20th of October, from 1:30AM UTC until 7:30AM UTC, roughly 25% of querying calls, such as searching for labels or stores' statuses, have failed. The root cause is a Microsoft Azure outage on the unit which provides traceability and statuses. When the high failure rate was identified, our Cloud engineers have switch to secondary units and full operations have recovered. Be assured that no data has been lost and all transmissions have been processed as usual. This had only impact on the Manager UI, V:Link Search tab or searching API calls. We are awaiting a root cause analysis from Microsoft Azure. We have also implemented alerts for this scenario to identify such issues as soon as possible and implement work-around. On behalf of SES-imagotag, the whole Cloud team would like to apology for the incident.