Vusion experienced a minor incident on November 11, 2022 affecting VUSION Cloud API - Europe, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 11, 2022, 08:57 AM UTC
Dear customers, Since 5:54AM UTC some querying calls, such as searching for labels or stores' statuses, are failing. Be assured that no updating calls (such as matching or item input), no data has been lost and all transmissions are being processed as usual. This has only impact on the Manager UI, V:Link Search tab or searching API calls. We are investigating possible root causes and mitigation steps. On behalf of SES-imagotag, the whole Cloud team would like to apology for the incident.
- monitoring Nov 11, 2022, 09:04 AM UTC
A workaround has been implemented and all search calls are now successful. Our Cloud engineers will keep monitoring.
- resolved Nov 11, 2022, 09:19 AM UTC
Dear customers, Since 08:55 AM UTC, the incident is mitigated and all services are operational. The root cause is a Microsoft Azure outage on the units which provide traceability and statuses. When the high failure rate was identified, our Cloud engineers have switch to secondary units and full operations have recovered. Be assured that no data has been lost and all transmissions have been processed as usual. This had only impact on the Manager UI, V:Link Search tab or searching API calls. We are awaiting a root cause analysis from Microsoft Azure. On behalf of SES-imagotag, the whole Cloud team would like to apology for the incident.