Vusion experienced a major incident on June 16, 2023 affecting VUSION Cloud API - Europe, lasting 4h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2023, 04:59 AM UTC
Dear customers, We regret to inform you that V:Cloud Europe is experiencing a high failure rate for incoming calls, regarding matchings and item data. Our cloud engineers are investigating to resolve this issue as soon as possible. It is likely related to an Azure outage on network, as stated here: https://azure.status.microsoft/fr-fr/status, "Networking Issues - West Europe - Investigating". The whole Cloud team would like to thank you for your understanding.
- identified Jun 16, 2023, 05:35 AM UTC
Dear customers, We regret to inform you that Microsoft Azure is currently experiencing network issues, starting on 02:34 UTC on 16 June 2023. As a result, you may experience difficulties accessing our API or UI, transmissions may be slowed down. At 05:29 UTC, Azure has stated that the issue has been identified and that they are in progress of applying mitigation. Rest assured that our team is closely monitoring the situation and taking all necessary measures to mitigate the impact. On behalf of SES-imagotag, we would like to extend our sincerest apologies for any inconvenience this may have caused and thank you for your patience and understanding.
- monitoring Jun 16, 2023, 07:08 AM UTC
Dear customers, Azure has been applying mitigation. Our telemetry shows good recovery. Our engineer will keep on monitoring and applying mitigations to reduce impacts as much as possible. The whole Cloud team would like to thank you for your understanding.
- resolved Jun 16, 2023, 09:00 AM UTC
Dear customers, The incident has been mitigated by Azure. Our metrics show that full recovery and there is no impact since 05:55 UTC. Our engineers have ensured that all received data have been processed. API calls that received a 500 status code should be replayed on customer side. On behalf of SES-imagotag, we would like to extend our sincerest apologies for any inconvenience this may have caused and thank you for your patience and understanding. We are dedicated to ensuring a seamless experience for all of our customers.