VRChat experienced a major incident on March 13, 2025 affecting USA, West (San José) and USA, East (Washington D.C.) and 1 more component, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 12, 2025, 01:22 AM UTC
We're observing upstream provider network connectivity issues with our realtime servers which may result in timeouts and degraded performance across instances hosted in US-EAST. Other regions appear to be unaffected by this issue, for the time being you may temporarily want to choose a different region during instance creation while we're investigating this incident with our provider.
- investigating Mar 13, 2025, 02:35 PM UTC
We're additionally observing network connectivity issues with our realtime servers across instances hosted in EU. Our upstream provider is continuing to investigate this issue.
- identified Mar 13, 2025, 08:23 PM UTC
Our upstream provider is currently performing maintenance across our real-time networking infrastructure in an attempt to address the aforementioned connectivity issues. As a result of this maintenance being performed, you may see short interruptions in connectivity to any instances.
- monitoring Mar 13, 2025, 11:03 PM UTC
Our upstream provider has rolled out changes that should improve network connectivity across our real-time networking infrastructure. We'll keep monitoring the situation to quickly address any further issues.
- monitoring Mar 13, 2025, 11:07 PM UTC
Our upstream provider has rolled out changes that should improve network connectivity across our real-time networking infrastructure. We'll keep monitoring the situation to quickly address any further issues.
- investigating Mar 14, 2025, 05:32 PM UTC
We are undergoing maintenance for US-WEST, US-EAST, and EU regions. Users may experience disconnects during this time when connected to these regions.
- resolved Mar 14, 2025, 11:07 PM UTC
Maintenance is now complete!