VRChat experienced a critical incident on July 24, 2025 affecting USA, West (San José), lasting 18h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2025, 10:19 PM UTC
We are currently investigating login issues with VRChat.
- investigating Jul 24, 2025, 10:22 PM UTC
We're observing upstream provider network connectivity issues with our realtime servers which may result in timeouts and degraded performance across instances hosted in the US West region. Other regions appear to be unaffected by this issue, for the time being you may temporarily want to choose a different region during instance creation while we're investigating this incident with our provider.
- investigating Jul 24, 2025, 10:31 PM UTC
We're observing upstream provider network connectivity issues with our realtime servers which may result in timeouts and degraded performance across instances hosted in the US West region. Other regions appear to be unaffected by this issue, for the time being you may temporarily want to choose a different region during instance creation while we're investigating this incident with our provider.
- investigating Jul 25, 2025, 02:08 AM UTC
Our upstream provider is still working on analyzing the root cause and implementing a workaround for the network connectivity issues impacting our realtime servers in the US West region. Other regions are unaffected by this issue, for the time being you may temporarily want to choose a different region during instance creation while we're investigating this incident with our provider.
- investigating Jul 25, 2025, 03:58 AM UTC
While our upstream provider is still investigating the network connectivity issues, you may be able use a VPN, such as Cloudflare WARP (https://one.one.one.one/) or other paid alternatives, as a temporary workaround.
- resolved Jul 25, 2025, 05:10 PM UTC
This incident has been resolved.