VOXO experienced a minor incident on January 5, 2024 affecting Inbound Calling, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 05, 2024, 06:02 PM UTC
We are currently experiencing one-way audio issues related to incoming calls from Verizon cellular customers. This is an intermittent issue affecting multiple Verizon markets and we have made Verizon aware of this issue and will continue to monitor the status. Further updates will be provided as this issue makes progress.
- monitoring Jan 05, 2024, 06:04 PM UTC
Verizon has confirmed that multiple markets are experiencing issues and they are working on resolving the issue currently.
- monitoring Jan 05, 2024, 06:28 PM UTC
Verizon has updated the status of their ticket to include that any Verizon reseller (MVNO) could also be experiencing issues with on-way audio when making calls in various markets. We will provide updates as we hear more.
- resolved Jan 05, 2024, 09:28 PM UTC
Verizon has indicated that this issue is now resolved.