VOXO experienced a minor incident on October 11, 2024 affecting Inbound Calling and Outbound Calling and 1 more component, lasting 10h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 11, 2024, 03:42 PM UTC
Our NOC has identified an issue affecting AT&T cellular customers in Arkansas, where some users may be experiencing no audio or dead air during calls. This issue originates from an upstream carrier facility, and they have been notified. We are currently awaiting an ETA for the resolution. Our team is actively monitoring the situation and will provide updates as soon as more information becomes available.
- monitoring Oct 11, 2024, 06:06 PM UTC
The issue is still ongoing, and we are actively working with the upstream carrier facility to resolve it. Currently, there is no estimated time for resolution.
- monitoring Oct 11, 2024, 11:17 PM UTC
The issue has been isolated to a carrier facility in the Pine Bluff area, and we have requested vendor escalation. There is no estimated time for resolution at this moment.
- resolved Oct 12, 2024, 02:28 AM UTC
The issue has been resolved, and services are now fully restored. Thank you for your patience during this time.