VOXO incident

API Slow Response Time

Notice Resolved View vendor source →

VOXO experienced a notice incident on November 8, 2024 affecting API, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2024, 06:22 PM UTC
Resolved
Nov 08, 2024, 09:09 PM UTC
Duration
2h 47m
Detected by Pingoru
Nov 08, 2024, 06:22 PM UTC

Affected components

API

Update timeline

  1. monitoring Nov 08, 2024, 06:22 PM UTC

    An account experienced a compromise of its admin credentials, resulting in a high volume of outbound SMS messages. This activity temporarily impacted our API's response time. We quickly intervened to halt the issue, and normal performance has since been restored. Please be assured that there was no compromise within VOXO’s systems. Thank you for your understanding and patience.

  2. resolved Nov 08, 2024, 09:09 PM UTC

    This incident has been resolved and our API is now operating at full performance.