VOXO experienced a minor incident on June 12, 2025 affecting Inbound Calling and Outbound Calling and 1 more component, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2025, 06:48 PM UTC
We are currently experiencing an infrastructure-level disruption affecting access to our historical call data. This is due to an outage with one of our upstream cloud service providers, which is impacting the systems responsible for storing and retrieving historical reporting data. Real-time services are unaffected, but any dashboards, reports, or tools that rely on historical data may not display correctly during this time. Our engineering team is actively working with the provider to restore service as quickly as possible. We will continue to post updates here as more information becomes available. We appreciate your patience.
- monitoring Jun 12, 2025, 08:41 PM UTC
Historical data can now be accessed. We will continue to monitor for any other degradation to historical data.
- resolved Jun 12, 2025, 08:56 PM UTC
This incident has been resolved.