VOXO incident

Calling Services Interruption

Major Resolved View vendor source →

VOXO experienced a major incident on September 18, 2025 affecting Inbound Calling and Outbound Calling and 1 more component, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 04:10 PM UTC
Resolved
Sep 18, 2025, 07:40 PM UTC
Duration
3h 29m
Detected by Pingoru
Sep 18, 2025, 04:10 PM UTC

Affected components

Inbound CallingOutbound CallingDesktop AppMobile AppContact Center

Update timeline

  1. investigating Sep 18, 2025, 04:10 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 18, 2025, 04:12 PM UTC

    Outbound calling is now operational. We are continuing to investigate all other components.

  3. monitoring Sep 18, 2025, 04:35 PM UTC

    Services are now fully operational. We are continuing to monitor critical systems.

  4. resolved Sep 18, 2025, 07:40 PM UTC

    This incident has been resolved.