VOXO experienced a minor incident on March 10, 2026, lasting 45m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 10, 2026, 04:17 PM UTC
Between 8:00 AM and 8:45 AM CST, some customers experienced intermittent audio issues on inbound and outbound calls. The root cause was a media server that came online without properly acquiring an IP address. This server began processing calls before it was fully initialized, resulting in degraded audio quality for affected sessions. Our team identified the issue, isolated the server, and terminated the instance to restore normal service. We have also implemented safeguards to ensure media servers are fully validated before entering the call path, preventing a recurrence. We sincerely apologize for the disruption and appreciate your patience.