Voucherify Outage History

Voucherify is up right now

Pingoru has recorded 37 incidents for Voucherify: 3 in the last 12 months and 0 in the last 90 days.

Source: status.voucherify.io

37incidents recorded
3last 12 months
0last 90 days
13 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Voucherify in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 2026132 of 744 (4%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 515 (0%)

Incidents, newest first

Notice May 8, 2026 us1 - AWS operational issue in N.Virginia - Increased Error Rate and Latency 1d 7h US1 - API, US1 - Dashboard

Started May 08, 2026, 01:18 AM UTC· resolved May 09, 2026, 09:09 AM UTC

  1. investigating May 08, 2026, 01:18 AM UTC

    We observe increased error rate and API response times at voucherify caused by an operational issue of our cloud provider in N. Virginia. We are currently investigating the issue.

  2. monitoring May 08, 2026, 02:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 08, 2026, 03:21 AM UTC

    We continue to monitor for any further issues. So far the impact on us1 cluster was very limited: increased API response latency for 50 minutes (mostly p95 and p99 longtail), between 2026-05-07 23:36 and 2026-05-08 00:48 UTC

  4. resolved May 09, 2026, 09:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 10, 2026 dsa1 - Partial outage 3h 5m

Started Feb 10, 2026, 10:27 AM UTC· resolved Feb 10, 2026, 01:33 PM UTC

  1. monitoring Feb 10, 2026, 10:27 AM UTC

    dsa1 environment: We've observed a period of elevated errors from both the Voucherify API and Dashboard between 09:38 UTC and 09:46. The situation is now stabilized, we are monitoring the services related to this environment.

  2. resolved Feb 10, 2026, 01:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 10, 2026 deu4 - Partial outage 3h 9m

Started Feb 10, 2026, 10:23 AM UTC· resolved Feb 10, 2026, 01:33 PM UTC

  1. monitoring Feb 10, 2026, 10:23 AM UTC

    deu4 environment: We've observed a period of elevated errors from both the Voucherify API and Dashboard between 09:36 UTC and 09:40. The situation is now stabilized, we are monitoring the services related to this environment.

  2. resolved Feb 10, 2026, 01:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025 us1 - elevated error rate due to AWS large-scale outage in us-east-1 11h 53m US1 - API, US1 - Dashboard

Started Oct 20, 2025, 07:27 PM UTC· resolved Oct 21, 2025, 07:20 AM UTC

  1. monitoring Oct 20, 2025, 07:27 PM UTC

    See https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

  2. resolved Oct 21, 2025, 07:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 9, 2025 Delayed processing of customers data (stale data or no new customers visible in Dashboard) 4h 33m EU1 - API, EU1 - Dashboard

Started Sep 09, 2025, 03:02 PM UTC· resolved Sep 09, 2025, 07:36 PM UTC

  1. identified Sep 09, 2025, 03:02 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Sep 09, 2025, 03:04 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Sep 09, 2025, 05:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 09, 2025, 07:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2025 Delayed distributions based on customer segments (incl. webhooks / email / sms delivery) 3h 8m EU1 - API, AS1 - API, US1 - API

Started Sep 03, 2025, 02:25 PM UTC· resolved Sep 03, 2025, 05:34 PM UTC

  1. identified Sep 03, 2025, 02:25 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 03, 2025, 04:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 03, 2025, 05:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 10, 2025 US1 - intermittent API errors 6h 8m US1 - API

Started Mar 10, 2025, 09:51 AM UTC· resolved Mar 10, 2025, 04:00 PM UTC

  1. identified Mar 10, 2025, 09:51 AM UTC

    We've been experiencing an elevated rate of API errors over the course of Saturday and Sunday. The issue would crash one of our virtual machines in the US1 cluster once every couple of hours, resulting in a burst of HTTP 500 errors until it would self-heal and stabilize just minutes later, affecting some percent of the incoming traffic. The root cause of the issue is now identified, we already have a temporary fix in place on production, and the ultimate fix is being implemented and expected to be deployed within the next hours.

  2. monitoring Mar 10, 2025, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 10, 2025, 04:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 18, 2024 Elevated errors at eu1 1h 34m EU1 - API

Started Dec 18, 2024, 01:36 PM UTC· resolved Dec 18, 2024, 03:11 PM UTC

  1. investigating Dec 18, 2024, 01:36 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. identified Dec 18, 2024, 01:44 PM UTC

    The issue has been identified and a fix is being deployed

  3. monitoring Dec 18, 2024, 01:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 18, 2024, 03:11 PM UTC

    This incident has been resolved.

Read the full incident report →