Vouched incident

We have identified issues with crosscheck enabled identity verification jobs

Minor Resolved View vendor source →

Vouched experienced a minor incident on May 7, 2023 affecting API and JS Plugin, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2023, 09:53 PM UTC
Resolved
May 07, 2023, 11:40 PM UTC
Duration
1h 46m
Detected by Pingoru
May 07, 2023, 09:53 PM UTC

Affected components

APIJS Plugin

Update timeline

  1. identified May 07, 2023, 09:53 PM UTC

    We are aware of issues with jobs that have crosscheck enabled remaining in an active state. Our engineering team has identified the issue and are working on a resolution. Areas impacted are IDV jobs with crosscheck enabled and crosscheck API calls.

  2. monitoring May 07, 2023, 10:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 07, 2023, 11:40 PM UTC

    This incident has been resolved.