Vouched incident

We are investigating issues with selfie and face match scores

Minor Resolved View vendor source →

Vouched experienced a minor incident on June 15, 2023 affecting API and JS Plugin, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2023, 03:37 PM UTC
Resolved
Jun 15, 2023, 04:33 PM UTC
Duration
55m
Detected by Pingoru
Jun 15, 2023, 03:37 PM UTC

Affected components

APIJS Plugin

Update timeline

  1. investigating Jun 15, 2023, 03:37 PM UTC

    Customers may selfie and facematch scores empty on verification jobs.

  2. resolved Jun 15, 2023, 04:33 PM UTC

    We identified the issue the issue and have deployed fix