Vouched incident

We are investigating issues with the ecbsv SSN verification API

Minor Resolved View vendor source →

Vouched experienced a minor incident on June 21, 2023 affecting API, lasting 11h 44m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2023, 04:00 AM UTC
Resolved
Jun 21, 2023, 03:44 PM UTC
Duration
11h 44m
Detected by Pingoru
Jun 21, 2023, 04:00 AM UTC

Affected components

API

Update timeline

  1. investigating Jun 21, 2023, 04:00 AM UTC

    We are investigating increases latency and error rates with the SSN verification API documented here https://docs.vouched.id/reference/ecbsv_ssnjob-1. All other API endpoints are functioning normally.

  2. resolved Jun 21, 2023, 03:44 PM UTC

    An issue with our downstream provider has been resolved.