Vouched incident

Issues taking the back of IDs in the Plugin using desktop browsers

Minor Resolved View vendor source →

Vouched experienced a minor incident on June 29, 2023 affecting JS Plugin, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2023, 06:22 PM UTC
Resolved
Jun 29, 2023, 08:01 PM UTC
Duration
1h 39m
Detected by Pingoru
Jun 29, 2023, 06:22 PM UTC

Affected components

JS Plugin

Update timeline

  1. investigating Jun 29, 2023, 06:22 PM UTC

    We are currently investigating this issue.

  2. identified Jun 29, 2023, 06:53 PM UTC

    We've identified and are taking steps to address a particular problem. This issue exclusively affects desktop browsers that are set up to take a photograph of the backside of an identification card. This problem doesn't impact mobile devices - they continue to function normally.

  3. monitoring Jun 29, 2023, 07:04 PM UTC

    A fix as been implemented and the issue with backside of an identification card. We will continue to monitor.

  4. resolved Jun 29, 2023, 08:01 PM UTC

    This incident has been resolved.