Vouched incident

Increased latency and error rates with the SSN verification API

Minor Resolved View vendor source →

Vouched experienced a minor incident on July 2, 2023 affecting API, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2023, 04:13 PM UTC
Resolved
Jul 02, 2023, 06:41 PM UTC
Duration
2h 28m
Detected by Pingoru
Jul 02, 2023, 04:13 PM UTC

Affected components

API

Update timeline

  1. identified Jul 02, 2023, 04:13 PM UTC

    We are investigating increased latency and error rates with the SSN verification API documented here https://docs.vouched.id/reference/ecbsv_ssnjob-1. An issue with a downstream provider has been identified. All other API endpoints are functioning normally.

  2. resolved Jul 02, 2023, 06:41 PM UTC

    SSN verification endpoint has recovered.