Vouched experienced a minor incident on December 9, 2023 affecting API and Management Portal and 1 more component, lasting 1m. The incident has been resolved; the full update timeline is below.
Affected components
APIManagement PortalJS Plugin
Update timeline
- investigating Dec 09, 2023, 02:51 PM UTC
We have identified an issue sending candidate invite links.
- resolved Dec 09, 2023, 02:53 PM UTC
We have identified the issue with sending candidate invite links and the issue is now resolved
- postmortem Dec 15, 2023, 05:47 PM UTC
As part of security enhancements to the vouched dashboard, an update was made that caused some invites to fail once a customer attempted to complete an IDV flow. As part of our post incident processes, we are revisiting our release processes and closing gaps in our monitoring in this area.