Vouched incident

Issues with VouchedNow and JS Plugin/Web SDK completing IDV jobs

Major Resolved View vendor source →

Vouched experienced a major incident on February 21, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2024, 10:11 PM UTC
Resolved
Feb 21, 2024, 09:00 PM UTC
Duration
—
Detected by Pingoru
Feb 21, 2024, 10:11 PM UTC

Update timeline

  1. resolved Feb 21, 2024, 10:11 PM UTC

    We detected and received reports from customers where the VouchedNow and JS Plugin/Web SDK verification jobs were failing to load. A bug was identified and rolled back to resolve the issue.