Vonage Business experienced a critical incident on February 15, 2023 affecting Other Features, lasting 4h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 15, 2023, 04:13 PM UTC
Some Vonage Business customers may be experiencing issues with sending and receiving SMS messages. Our engineers are working to quickly resolve the issue.
- investigating Feb 15, 2023, 04:19 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 15, 2023, 04:23 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues, please contact support.
- investigating Feb 15, 2023, 04:51 PM UTC
Some Vonage Business customers may be experiencing further issues with sending and receiving SMS. Our engineers are working to quickly resolve the issue.
- investigating Feb 15, 2023, 05:22 PM UTC
Our engineers and support teams are dedicated to resolving this as soon as possible. Please stay tuned for further updates.
- monitoring Feb 15, 2023, 06:02 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues, please contact support.
- resolved Feb 15, 2023, 08:30 PM UTC
We have resolved the intermittent issue some customers had with sending and receiving messages. If you are still having an issue, please contact us.