Vonage Business experienced a major incident on April 17, 2023 affecting Admin Portal, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Admin Portal
Update timeline
- investigating Apr 17, 2023, 03:38 PM UTC
Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.
- investigating Apr 17, 2023, 03:47 PM UTC
We are continuing to investigate this issue.
- investigating Apr 17, 2023, 03:49 PM UTC
We have resolved the issue some customers had accessing their online account at app.vonage.com. If you are still having an issue, please contact us.
- monitoring Apr 17, 2023, 03:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 17, 2023, 04:30 PM UTC
This incident has been resolved.