Vonage Business incident
Issues Affecting Admin Portal, Desktop, Mobile, SMS/Messaging
Vonage Business experienced a major incident on June 13, 2023 affecting Admin Portal and Desktop App and 1 more component, lasting 4h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2023, 07:21 PM UTC
Some Vonage Business customers may be experiencing issues with logging into the admin portal, Desktop app, and mobile app. Issues with SMS/Messaging have also been identified. Our engineers are working to quickly resolve the issue.
- identified Jun 13, 2023, 07:31 PM UTC
Our engineers support teams have identified the problem. Please stay tuned for further updates.
- identified Jun 13, 2023, 08:44 PM UTC
We have identified an ongoing issue with a third-party vendor which is affecting Vonage services outlined in this incident. The vendor is still working on the issue at this time.
- identified Jun 13, 2023, 09:00 PM UTC
The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.
- monitoring Jun 13, 2023, 09:43 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.
- resolved Jun 13, 2023, 11:29 PM UTC
We have resolved the intermittent issues some customers experienced. If you are still having an issue, please contact us.