Vonage Business experienced a major incident on September 12, 2023 affecting Admin Portal and Desktop App and 1 more component, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2023, 02:32 PM UTC
Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.
- investigating Sep 12, 2023, 02:38 PM UTC
We are continuing to investigate this issue.
- identified Sep 12, 2023, 02:38 PM UTC
Our engineers and support teams are dedicated to resolving this as soon as possible. Please stay tuned for further updates.
- monitoring Sep 12, 2023, 04:09 PM UTC
The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.
- resolved Sep 12, 2023, 06:00 PM UTC
We have resolved the issue some customers had accessing their online account at app.vonage.com. If you are still having an issue, please contact us.