Vonage Business incident
Admin portal, Messaging, Meetings issue
Vonage Business experienced a major incident on November 27, 2023 affecting Admin Portal and Desktop App and 1 more component, lasting 6h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 27, 2023, 02:21 PM UTC
Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.
- identified Nov 27, 2023, 02:44 PM UTC
Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.
- identified Nov 27, 2023, 02:59 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 27, 2023, 03:16 PM UTC
The issue with Meetings and messaging within the desktop app is in the monitoring state. The Admin Portal issue is still experiencing issues.
- identified Nov 27, 2023, 04:27 PM UTC
The issue with Meetings and messaging within the desktop app is in the monitoring state. The Admin Portal issue is still experiencing issues.
- identified Nov 27, 2023, 04:32 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 27, 2023, 05:30 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 27, 2023, 05:41 PM UTC
We are seeing issues with logging in to the Admin Portal, and desktop app. If a user is already logged into the Desktop app we are seeing degraded performance with the Meetings and Messaging features.
- monitoring Nov 27, 2023, 06:08 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.
- resolved Nov 27, 2023, 08:26 PM UTC
The issue related to logging into the Admin Portal, Application log in, messaging and meetings has been resolved. If you are still having an issue, please contact us.