Vonage Business incident

Admin Portal - Unable to Add or Edit e911 Locations

Minor Resolved View vendor source →

Vonage Business experienced a minor incident on January 17, 2024 affecting Admin Portal, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2024, 10:05 PM UTC
Resolved
Jan 17, 2024, 10:39 PM UTC
Duration
34m
Detected by Pingoru
Jan 17, 2024, 10:05 PM UTC

Affected components

Admin Portal

Update timeline

  1. investigating Jan 17, 2024, 10:05 PM UTC

    We have identified an issue with a third-party vendor which is preventing users from adding and updating e911 locations in the Admin Portal. Our engineers are working to quickly resolve the issue.

  2. monitoring Jan 17, 2024, 10:14 PM UTC

    Our vendor has completed emergency maintenance. Users are now able to add and edit e911 locations.

  3. resolved Jan 17, 2024, 10:39 PM UTC

    The issue with adding and editing e911 locations has been resolved. If you are still having an issue, please contact us.