Vonage Business incident

Admin Portal, Desktop, Mobile, and Meetings Issue

Major Resolved View vendor source →

Vonage Business experienced a major incident on January 22, 2024 affecting Admin Portal and Desktop App and 1 more component, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2024, 05:55 PM UTC
Resolved
Jan 22, 2024, 08:24 PM UTC
Duration
2h 29m
Detected by Pingoru
Jan 22, 2024, 05:55 PM UTC

Affected components

Admin PortalDesktop AppMobile App (Android™)Mobile App (iOS)Vonage Meetings

Update timeline

  1. investigating Jan 22, 2024, 05:55 PM UTC

    Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.

  2. identified Jan 22, 2024, 06:08 PM UTC

    Our engineers and support teams are dedicated to resolving this as soon as possible. Please stay tuned for further updates.

  3. monitoring Jan 22, 2024, 06:11 PM UTC

    Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.

  4. resolved Jan 22, 2024, 08:24 PM UTC

    We have resolved the issue some customers had accessing their online account at app.vonage.com. If you are still having an issue, please contact us.