Vonage Business experienced a minor incident on January 29, 2024 affecting Admin Portal and Desktop App and 1 more component, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2024, 02:44 PM UTC
Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.
- identified Jan 29, 2024, 03:13 PM UTC
Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.
- identified Jan 29, 2024, 03:45 PM UTC
The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.
- monitoring Jan 29, 2024, 04:00 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.
- resolved Jan 29, 2024, 06:31 PM UTC
We have resolved the issue some customers had accessing their online account at app.vonage.com. If you are still having an issue, please contact us.